Privacy Policy

To Cooke Curtis & Co, the privacy of visitors is extremely important. This Privacy Policy outlines the types of personal information that is received and collected and how it is used.

This Privacy Policy is reviewed and revised from time to time. You will want to revisit it regularly. Your use of this site, in any and all forms, constitutes an acceptance of this Privacy Policy.

Information we collect

We use analytics like many other websites. The information we collect includes:

  • Internet Protocol addresses (IP)
  • Types of browser
  • Internet Service Provider (ISP)
  • Date and time stamp
  • Referring and exit pages
  • Number of clicks
  • Length of visit
  • Number of pages visited
  • Location

All of this information, which is not linked to anything that is personally identifiable by being completely anonymised before being stored, will help us improve our website. We use cookies to store this information and record user-specific information on visits and pages the user views so as to provide a custom experience.

Cookies

If you wish to disable cookies you may do so through your web browser options. Instructions for doing so and for other cookie-related management can be found on the specific web browsers’ websites.

Google Analytics

The log data specified in the previous section is stored here for us to better understand and visualise it. By disabling cookies we won’t be able to log the information about you or your visit.

_ga

This contains a unique identifier associated with you so Google Analytics can track multiple visits; this is set when you first visit the website. This cookie expires within 2 years.

_gid

This contains a unique identifier associated with you so Google Analytics can track multiple visits; this is set when you first visit the website. This cookie expires within 24 hours.

Other

This website uses multiple other services to help provide the best service to our users and clients; these collect their own data and set their own cookies and are listed below:

CloudFlare

This sets a cookie (__cfuid) that does not store any user information, it's used to identify individual clients behind a shared IP address and apply security settings on a per-client basis

BriefYourMarket

BriefYourMarket uses our database to enable us to keep in touch with clients, purchasers, tenants by sending a regular newsletter created by Cooke Curtis & Co by using a lawful basis Legitimate Interest. By submitting the mailing list forms form, you consent to being sent these regular newsletters and contacted on occasion with updates of our latest listings and those tailored to your preferences.

Jupix/PropertyFile

This software is a CRM / client record management system allowing us to register clients, purchasers, tenants, schedule appointments and record interest.

By booking a viewing, you also consent to being contacted on occasion with updates of our latest listings and those similar to the property you booked to view.

Consumers look for an expert they can trust, we believe property professionals should be regulated, both to protect the consumer and to encourage and maintain the highest industry standards. As members of The Property Ombudsman and Propertymark we have a strict code of conduct and Client Money Protection, as a protected agent you are in safe hands.

Property Redress Scheme and Complaints

Cooke Curtis & Co endeavours to provide a good service at all times, however we accept that occasionally we do not always get things right first time. We have a positive approach to complaints and regard them as an opportunity to receive feedback on our services. We strive to resolve complaints at the earliest opportunity and will respond to all complaints in a professional and courteous manner. We will also review how we deliver our service as a result of complaints that are received and will make changes and improvements where necessary.In the hopefully unlikely circumstance. We are members of The Property Ombudsman, who will assist in complaints resolution in instances where our in house procedure has not reached a satisfactory conclusion.

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